We want you to be happy with your purchase. In addition to your rights under the CONSUMER GUARANTESS ACT we will gladly exchange or refund unworn product returned in its original condition and packaging, EXCLUDING clearance items, when accompanied by the original receipt and returned within 60 days of purchase. All refunds will be credited to the original form of payment. The shoe box and other packaging must accompany the product on return. The delivery fee is non-refundable.
You will need to courier this pair back to us via the steps below-
Number One Shoes Webstore,
Whakatu Industrial Park,
44 Johnston Way, Whakatu, Hastings, New Zealand 4180.
1. Please fill out the back of the packing slip or include a note stating whether you would like an exchange or refund.
2. Postage costs are non-refundable. However, any exchanges will be sent to the customer free of charge.
3. Number One Shoes does not accept responsibility for items lost in transit while being returned. We recommend you use a postage service that provides tracking and delivery to the door.
4. We will process your exchange or refund within 10 business days of receipt of your parcel.